General Wards
11:00 AM – 1:00 PM and 5:00 PM – 8:00 PM, daily. Two visitors per patient.
For Patients & Families
Everything you need before, during & after your visit
From the secure patient portal to insurance and visitor guidelines — find what you need, or call our coordinators 24/7.
Patient Portal
Your records, securely in your pocket
Log in to view test results, prescriptions, appointments and discharge summaries. The portal uses bank-grade encryption and two-factor authentication.
- End-to-end TLS encryption (HTTPS) on every page.
- Two-factor authentication via SMS or authenticator app.
- HIPAA-aligned access controls and audit logging.
- You can revoke access from any device, any time.
Sign in
Demo form — does not transmit credentials.
Insurance & Billing
Transparent pricing, simple paperwork
We are paneled with most major insurers. Bring your valid insurance card and a government-issued ID; our billing desk will verify benefits before your visit.
- Cashless treatment with paneled insurers.
- Pre-authorisation handled by our team.
- Itemised, understandable invoices.
- Zero-interest installment plans for major procedures.
30+Paneled insurers
0%Hidden fees policy
< 24hPre-authorisation turnaround
EMI0% on 6-month plans
International Patients
Care without borders
Travelling for treatment? Our international desk handles visa support letters, airport pickup, translation services and accommodation guidance for you and your family.
- Dedicated case coordinator from arrival to follow-up.
- Translators in English, Arabic, French and Pashto.
- Tele-consultation before you travel.
Documents to bring
- Passport & valid visa
- Recent medical reports (last 6 months)
- Imaging studies (DICOM preferred)
- Current medication list with dosages
- Insurance card or guarantee of payment
Tele-consultations
Care from anywhere — by Zoom or phone
Sometimes a follow-up review, a second opinion, or a quick triage is best done from home. Our specialists offer scheduled video and phone consultations for non-emergency cases.
- Zoom video — full appointment with your consultant. Link emailed 30 min before your slot.
- Phone call — for follow-ups and quick reviews. We call your number at the scheduled time.
- Records & prescriptions — added to your patient portal after the visit.
- Insurance — most paneled insurers cover tele-consultations.
What you'll need
- Stable phone or internet connection (Wi-Fi recommended for video)
- A quiet, well-lit space
- Your medication list and any recent reports or images
- Photo ID for verification at the start of the call
When tele-consult isn't right
If your symptoms are severe, sudden or worsening, please come to the ER or call 051 6140880. Tele-consultations are for non-emergency consultations only.
Visitor Information
Visiting a loved one
We welcome visitors during the hours below. For ICU and neonatal units, please coordinate with the nursing station.
ICU & HDU
Restricted access. Coordinate with the nursing station; one immediate family member at a time.
Pediatric Wing
One parent may stay overnight. Sibling visits permitted between 4–6 PM.
Patient Rights
What you can always expect from us
- Care without discrimination — race, religion, gender, ability, or income.
- Plain-language explanation of diagnosis, options and costs.
- Confidentiality of medical records and personal data.
- Right to a second opinion and to refuse treatment.
- A safe channel to give feedback or file complaints.
Privacy & Security
Your medical and personal information is protected by encryption in transit (TLS 1.3) and at rest, with role-based access controls and quarterly security audits. We do not sell or rent patient information. See our privacy notice for details.
Accessibility
Our facilities and website are designed for everyone. Wheelchair access, sign-language coordination and large-print documents are available on request. This site targets WCAG 2.2 AA, with keyboard navigation, focus indicators and screen-reader labels.